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Ordering FAQ

1. What do I get with registration?
2. How quickly I will get the registration code?
3. What happens when 1 year subscription period expires?
4. Can I use ATS on more than 2 computers with 1 licence?
5. What if I forgot my unlock code?
6. Why does "Register Now" appear on my credit card bank statement?
7. Can I order and not use a credit card? I would prefer to pay by check, wire, or PO.
8. What is the return/refund policy?
9. I cannot find the product that I downloaded from RegNow, what do I do?
10. I need to download my product again and my download URL is expired, what do I do?
11. I would like to know if purchasing from ATShield is a one time fee, monthly fee, or yearly fee?
12. What will this product cost me in my local currency?
13. Is my order secure? I do not see https:// and/or the security icon at the bottom of the browser.
14. What do I do if I closed my browser before printing the receipt?
15. How does RegNow security work?

What do I get with registration?

- 1 year subscription to all updates concerning the software
- Unlimited full featured program
- E-mail support at

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How quickly I will get the registration code?

If you pay by credit card- within several minutes 24x7. If by any other means- as soons as funds arrive.

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What happens when 1 year subscription period expires?

You wont' be able to get online updates anymore. The program itself will continue working with trojan definitions you had got before your subscription expired. You can always buy 1-year subscription later on following this link: https://www.regnow.com/softsell/nph-softsell.cgi?item=6075-5

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Can I use ATS on more than 2 computers with 1 licence?

Only if your second computer is your notebook or laptop.

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What if I forgot my unlock code?

You can look up your regsitration code at the website of the registrar: http://www.regnow.com/cs/

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Why does "Register Now" appear on my credit card bank statement?

RegNow is a reseller that provides secure online ordering to allow consumers to purchase products online that are created by software companies (e.g. ATShield Ltd.). Since they are the company that processes the credit card transaction, their name appears on your statement.

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Can I order and not use a credit card? I would prefer to pay by check, wire, or PO.

RegNow does offer ordering options in addition to payment online with a credit card. The offline ordering options they offer include by phone, mail, fax, wire, and PO (if applicable). Please note that utilizing one of these offline ordering options you will be required to pay an additional processing fee. To place an order by mail, fax, wire, and PO (when applicable) use the online form and then choose one of these payment options found in the Payment Method section of the form. Once submitted online, the appropriate information will be provided to you in your web browser to send your payment to RegNow off line.

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What is the return/refund policy?

ATShield Ltd., provides 30 days unconditional, no-questions-asked money back guarantee if for some reason you are unsatisfied with the product.

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I cannot find the product that I downloaded from RegNow, what do I do?

The best way to know where your downloads are going is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window which shows you exactly where your download is being saved to on your computer. If you do not remember where the file was saved to, you can search for files on your computer. The RegNow download URL looks something like this: http://www.regnow.com/download/9787662533-7362-003/file.exe. The very last section of this is the file name you want to search for. In the example URL, the file name is file.exe.

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I need to download my product again and my download URL is expired, what do I do?

and we will help with the problem.

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I would like to know if purchasing from ATShield Ltd., is a one time fee, monthly fee, or yearly fee?

What you get is life-time licence for full featured version of Anti-Trojan Shield (together with software updates) and e-mail support. Online updates for trojan defitions, however, are provided on subscription base. Once you purchased ATS, you have 1-year access to online updates. After one year you will need to buy a 1-year licence for updates for $14.95. You may choose not to buy the 1-year updates later on. In this case you will update the software by downloading .exe files from our website.

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What will this product cost me in my local currency?

RegNow processes transactions in US Dollars, EUROs, Australian, and Candian dollars. If your currency is not listed, please use an online currency converter to find out the approximate cost in your local currency. Please click here in order to use it.

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Is my order secure? I do not see https:// and/or the security icon in the bottom of the browser.

The first page of the order process will not be secure because there is no sensitive information collected on the product description and pricing page. The second page and rest of the order process is secure, and you will see the's' added to http:// to create a URL that starts with https://www.regnow.com/... If you are not comfortable ordering online with a credit card, you are welcome to choose an offline order option in the payment section of the order process. RegNow accepts mail, fax, wire, and PO (if applicable) ordering options in addition to ordering online. They also provide phone orders through 24x7 order desk at 1-877-353 7297. Please note that all of the offline ordering options do have addition fees for processing.

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What do I do if I closed my browser before printing the receipt?

You will receive the receipt you saw online in your email shortly after your order. It may take up to 30 minutes or more depending on your ISP's mail servers. Please keep this receipt for your records!

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How does RegNow security work

RegNow uses a VeriSign certificate for Secure Socket Layer (SSL) transactions. VeriSign certificates offer strong RSA-based encryption for secure transactions and allow a wider variety of browsers to be used than with certificates from other companies. Netscape Navigator versions starting at 2.0 are supported as well as Microsoft Internet Explorer versions 3.0 and above. All of this means that your credit card information is sent directly to the credit card processor in a very secure manner, so that nobody else can see it. That protects you by ensuring that nobody but you and the credit card processor will see your card.

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