FAQ - Frequently Asked Questions

1. I can't update?
2. What is a trojan horse?
3. What can a trojan possibly do to my PC?
4. How can Anti-Trojan Shield help me to deal with trojans?
5. How does Anti-Trojan Shield find trojans?
6. Why do I need Anti-Trojan Shield?
7. Are the default settings sufficient for effective detection of trojans?
8. What are the ways of infecting my PC?
9. I already have an anti-virus software installed do I also need Anti-Trojan Shield?
10. Ok, but will there be any conflicts with any anti-virus software?
11. I think that a certain file looks suspiciously, but Anti-Trojan Shield doesn't detect any viruses in it, what should I do?
12. The program detects a trojan horse in a file that comes along with the computer program developed by respected software firm, how can that be?

I can't update?

Most common problem is your firewall, not set up to let online update application into the Internet. Application name, attempting to connect is update.exe, residing in C:\Program Files\ATS. You must let the program into the internet to download files, otherwise update will not complete. Program will download several files from following location: ftp://ftp.atshield.com/update/. In no case programm will attempt do download anything else.

What is a trojan horse?

Trojan horse is a destructive program that masquerades as a benign application. Unlike a viruses, Trojan horses do not replicate themselves but they can be just as destructive. One of the most insidious types of Trojan horse is a program that claims to clean your computer of viruses but instead introduces Trojan horse onto your computer.

What can a trojan possibly do to my PC?

Anything that you can do to your computer by yourself. Starting from sending out all your passwords ending with complete format of all hard disk drives presented in the system.

How can Anti-Trojan Shield help me to deal with trojans?

Anti-Trojan Shield finds and eliminates any trojans that might be already running on your computer. It also monitors all files that are being downloaded from the Internet. If a trojan is detected, the pop-up window will appear offering corrective action.

How does Anti-Trojan Shield find trojans?

Anti-Trojan shield checks 4 major areas where a trojan can possibly reside:

1. Running processes. Every process that is running or is going to be ran is being checked. 2. Registry. Most of the trojans put their code into registry in order to start automatically every time you start Microsoft windows operating system. 3. System files. Most of the trojans would pretend to be systems files, trying to escape the scan. 4. All the files on any hard drive.

Why do I need Anti-Trojan Shield?

If you are connected to the World Wide Web there is a high possibility of getting a trojan horse into your computer. This usually happens through downloads, however there is a trend exists of distributing trojans through executing Java scripts and therefore trojans in a web browser.

Are the default settings sufficient for effective detection of trojans?

Yes, they are.

What are the ways of infecting my PC?

Usually there are two ways. First is through getting e-mail messages with dangerous code attached and the second is through downloads from the Internet.

I already have an anti-virus software installed do I also need Anti-Trojan Shield?

Yes, you do. Anti-viruses do exactly what their name says- fight viruses. But trojans are more dangerous and destructive. Anti-Trojan Shield was built with specialization on trojans. Some anti-viruses would occasionally find trojan horse, but even if this happens, you will have no idea how to get rid of it, anti-virus is not of any help in this situation while Anti-Trojan Shield offers a list of actions right after the trojan has been discovered.

Ok, but will there be any conflicts with any anti-virus software?

No. Anti-Trojan Shield does not have any conflicts with any known anti-viruses.

I think that a certain file looks suspiciously, but Anti-Trojan Shield doesn't detect any viruses in it, what should I do?

You should visit "submit a file" section, which is located in the "support" menu and submit us a suspicious file for further examination. If you would like to submit two or more files, please use your favorite packing utility (WinZip, WinRar, etc.) to pack all files into one archive.

The program detects a trojan horse in a file that comes along with the computer program developed by respected software firm, how can that be?

In this case we recommend you to submit us the infected file using "submit a file" section, which is located in the "support" menu. We then examine it closely and find out whether it is really infected or is it just a very rare case of false positive alarm. In each case we will contact you later and let you know the results.